Refund Policy

Last updated: 1 August 2026

This Refund Policy is issued by Nexgale Dynamics Private Limited ("Company", "we", "us") and applies to all purchases made on scanvify.com. It forms part of, and should be read together with, our Terms of Service. By purchasing a plan, you agree to this policy.

1. Our commitment

Scanvify is a one-time, instantly delivered digital service: when you unlock a plan, the report is generated and made available to you immediately. As set out in our Terms of Service, we build and operate the Service to work exactly as described before you purchase. If something does not work as described, our first commitment is to fix the problem, not simply to refund your payment.

2. We do not offer a general refund policy

Nexgale Dynamics Private Limited does not have a general "change of mind" or discretionary refund program. Once a report has been generated and delivered to you, the purchase is final. We do not issue refunds because:

• you changed your mind after purchasing;
• you disagree with a finding or score in a report that was correctly delivered;
• you expected a different type of scan (for example, a penetration test or a scan of private/logged-in pages) than the plan you purchased — every plan's scope is described on the pricing page before you pay;
• your website builder, developer, or platform declined or was unable to apply a suggested fix — repair instructions are guidance for you or your builder to apply; where your plan includes free rescans, you can rescan after making changes at no extra cost; or
• you no longer wish to use, or have stopped using, your website.

2a. Monthly subscriptions

Monthly subscription plans work differently from a one-time report purchase, and are covered separately here:

• Cancel anytime, no cancellation fee. You can cancel a subscription at any time from your account's billing page. There is no minimum term and no penalty for cancelling.
• Cancelling stops future billing — it does not refund the current period. When you cancel, we stop the next renewal charge, but you keep full access and your remaining scan allowance for the rest of the billing period you already paid for. Because you retain that access, we do not refund any unused portion of the current period, and unused scans do not carry forward once the subscription ends.
• Accidental or duplicate renewal charges are treated the same as any other billing error under Section 3 below — contact us and we will investigate and correct it.
• The general no-refund position in Section 2 (change of mind, disagreeing with a finding, a builder declining to apply a fix, no longer using your website) applies equally to subscription charges.

3. When we resolve the issue instead of refunding

If a problem is caused by something on our side — for example, our servers were down, a technical failure prevented your report from generating, you were charged more than once for the same purchase, or an unrecoverable error stopped your scan from completing — our standard response is to resolve the underlying issue at no additional cost to you. Depending on the situation, this may mean: re-running your scan, regenerating your report, correcting a duplicate charge, or otherwise completing what you paid for.

4. When a refund may be offered

A refund is not automatic and not guaranteed. Only where we are unable to resolve an issue that was caused by our side of the Service (as described in Section 3) will we, at our sole discretion, consider offering a refund as a last resort. Any refund offered under this section will be for the specific purchase affected, and any decision we make is final.

5. Payment disputes and chargebacks

If you have a problem with a purchase, please contact us first at the email address below before raising a payment dispute or chargeback with Razorpay or Polar (whichever processed your purchase), your bank, or your card network. Raising a dispute does not, by itself, entitle you to a refund, and does not guarantee a different outcome than contacting us directly would — in most cases it will simply take longer to resolve. Where we believe a dispute is not valid under this policy, we will respond to it and provide evidence that the Service was delivered as purchased. Filing a chargeback without first contacting us may also result in your account or access to the Service being placed under review while the dispute is resolved.

6. How to raise an issue

Email [email protected] with your scan link (the scanvify.com/scan/... URL) and your payment reference or invoice number, and describe the problem. We aim to respond as soon as reasonably possible. Where a refund is approved under Section 4, it will be issued to your original payment method — via Razorpay for purchases made in ₹, or via Polar (the merchant of record) for purchases made in USD; processing times back to your bank or card are outside our control.

7. Changes to this policy

We may update this Refund Policy from time to time; the version in effect at the time of your purchase applies to that purchase. We will update the "Last updated" date above when we make a change.

Company: Nexgale Dynamics Private Limited · Vadodara, Gujarat, India